Delivery Policy

Every DallasHoa.com gift bouquet is personally hand-delivered by us if delivery in Dallas Metro, otherwise your gift is personally hand-delivered by an industry professional and we make every effort to deliver your order as quickly as possible.

Most of our products can be delivered the same day. To assure same-day delivery, orders must be received before 2:00 PM, Monday - Friday, or before 12:00 Noon on Saturdays in the recipient's time zone. Orders received after that time may be delivered the following day.

Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences.

Before major holidays, we recommend that you place your orders at least five days in advance.

Delivery to Hospitals

The florists in our HoaDallas.com network are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.

HoaDallas.com will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

Recipient Not Home

If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when the neighborhood florist attempts a delivery, they will either:

Call the recipient to schedule an appropriate delivery time Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance) Leave the gift bouquet with a neighbor and place a message on the recipient's door with this information

Substitution Policy

Occasionally, floral substitutions are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value.

Payment Options

We uses the industry's leading security technology to ensure that your order will be safe and secure. Please read our Satisfaction Guarantee and Security and Privacy policies for more information.

For your convenience, We accepts Cash, C.O.D., Visa, MasterCard, Discover Network, Diners Club, Carte Blanche and American Express. You will have an opportunity to review your order before submitting your order.

A delivery fee of $10 is applied to all flower and plant orders delivered within the United States. We encourage you to place your order online for the fastest possible service, but if you prefer, please feel free to call in your order. You can reach us anytime, day or night, at 1-877-736-3350.

International Orders & Vietnam Orders

We are happy to help you send flowers internationally. Please call us at 1-877-736-3350 for assistance.

Order-Related E-mails

Shortly after you place an order, you'll receive an Order Confirmation e-mail. Please put this in a safe place, as it will include all the details of your order, including an order number, in the event you need to contact us. To show our appreciation, you'll receive a Thank You e-mail from us when your gift has been received.

Order Changes and Cancellations

We are unable to cancel or change orders already delivered or presently in route. If you find it necessary to cancel or change any other orders, call 1-877-736-3350.

Problems With an Order

At HoaDallas.com, we make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.